About askON

askON is a real-time chat and SMS information service that offers immediate, interactive, and knowledgeable help on-line.

Using chat and SMS communication, askON staff provide research guidance, info about your library’s services, and can help you navigate other online resources. You can request a transcript of your chat conversation with askON Staff to your email address, but your email will not be stored. askON ensures that visitor privacy is completely protected.


askON is a collaboration of college libraries, each of whom contribute staff and funds to make the service possible. Using state-of-the-art software from LibraryH3lp, askON offers 62 hours of service to college students each week.


askON undergoes an annual third party service evaluation in order to ensure askON visitors experience the highest level of reference service. Here is a summary of the 2015 askON Evaluation.


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© OCLS acknowledges the leadership and support that askON and Knowledge Ontario provided from 2006-2012.